From Complexity to Clarity: A Breakthrough in E-Invoicing with Marmin
For millions of international travellers embarking on a spiritual journey to Saudi Arabia, the experience begins long before arrival. Behind the scenes of every successful pilgrimage lies an intricate network of visa approvals, biometric verifications, and cross-border coordination – all streamlined by a global visa facilitation service working closely with the Kingdom’s Ministry of Hajj and Umrah.
This organisation plays a pivotal role in simplifying the pre-travel experience for Hajj and Umrah pilgrims, operating visa service centres across multiple countries and integrating directly with government platforms. Their mandate is ambitious: deliver speed, security, and compliance, all while handling thousands of sensitive documents and financial transactions each day.
Yet despite this forward-facing efficiency, their internal systems told a different story.
Navigating the Challenges of Fragmented Technology Solutions
Behind the polished operations, the organisation was managing a tangled web of fragmented systems. Each business unit functioned in its own silo, with varying sub-products, data collection processes, and invoice formats. There was no unified way to generate compliant invoices, and with the arrival of ZATCA’s Phase 2 regulations, the pressure to act was undeniable.
Manual processes were slowing them down. Data inconsistencies were causing delays. And compliance was becoming increasingly difficult to guarantee.
“We weren’t just looking for a system that could generate invoices,” a senior team member recalled. “We needed a partner who could understand our complexity and help us scale with confidence, security, and clarity.”
From Compliance to Strategic Partner. Source: Tasheer
From Compliance to Strategic Partner
What began as a search for an e-invoicing tool quickly evolved into something much deeper. The organisation needed a solution that could do more than meet regulatory standards—it needed one that could integrate seamlessly into a complex, high-volume operation.
That’s when Marmin came into the picture – not as just another technology provider, but as a strategic partner.
Marmin’s approach was consultative from the start. Their team worked closely with internal stakeholders to map out every workflow, identify system dependencies, and design APIs that could adapt to the nuances of each product segment. From B2B and B2C distinctions to import, local, and export transactions, every layer of complexity was unpacked and accounted for.
There was no one-size-fits-all solution. Marmin’s team customised integrations, tailored PDF invoice formats, and established a structured rollout that prioritised the most critical systems first.
When the solution went live, the transformation was immediate. Manual intervention disappeared. E-invoice creation became fully automated. Submissions to ZATCA happened in real time—with responses delivered in under two seconds and routed directly back to internal systems. The organisation’s invoicing processes were no longer a bottleneck—they had become a strategic advantage.
Beyond the Numbers: Outcomes That Matter
The results were not only measurable—they were felt across the organisation. Invoicing had shifted from a disjointed, reactive process to a seamless, end-to-end workflow that operated with speed, transparency, and precision.
Each invoice is now validated before leaving the system, dramatically reducing rejection rates. Nightly synchronisations keep SAP records aligned, while real-time tracking ensures any changes are reflected instantly across systems.
More importantly, the internal culture began to shift. Teams were no longer bogged down by firefighting. Instead, they had the freedom to think proactively, innovate, and deliver strategic insights. Compliance became effortless, embedded into the process itself.
“As we’ve grown, Marmin has grown with us,” a transformation leader shared. “They don’t wait for us to ask—they anticipate what we’ll need next. With them, we’re not just compliant. We’re future-ready.”
About Marmin
Marmin Technologies, a leader in e-invoicing and compliance solutions, is now operating in Malaysia as Marmin Technologies Sdn. Bhd. After achieving success in the Middle East, particularly Saudi Arabia, Marmin brings its government-compliant e-invoicing systems to support Malaysia's digital transformation. Trusted by global brands like Lenovo, Hitachi Veritas, Palo Alto Networks and Ethiopian Airlines, Marmin delivers reliable, secure solutions while building long-term relationships with local businesses, enhancing regulatory compliance and operational efficiency.
Want to know more about Marmin's e-Invoicing, reach out to us at my.support@marmin.ai